| :: [글로벌 명품 리테일 기업]Omnichannel Client Service Advisor :: | |
| Company Introduction | 외국계 유명 패션 회사 |
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| Job Description | -Provide timely, professional support across email, phone, chat, and messaging, delivering a luxury service experience -Accurately record and manage client information and requests in CRM systems -Understand client needs and preferences to enhance overall customer experience -Act as the “Voice of the Customer” to improve processes, communication, and tools -Drive e-commerce sales through cross-selling and upselling via omnichannel services -Handle e-commerce issues such as missing items and shipment delays -Monitor order status and proactively communicate updates to clients -Collaborate with internal and external teams to resolve customer issues efficiently |
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| Job Requirement | -Plus 2 years relevant experience -Sensitivity to the codes of the luxury world -Business development approach and clienteling mindset Curiosity -Accountability and Results Orientation -Distinct Problem Solving capabilities (analysis, synthesis, decision making) -Team working and organizational capabilities -Coaching capabilities and great communication skills -Stable and balanced personality -Maturity & Sophisticated attitude |
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| Location | 서울|서울 | Degree Level | 대졸이상 |
| Career Level | [대리급][사원급] | ||
| No. of Recruitment | 1 | ||
| Salary | 협의 | ||
| Required Document | 영문 상세이력서(MS-Word) | ||
| Others | - 원서 마감후 1차(서류) 합격자에 한하여 개별연락 - 해외여행에 결격 사유가 없는 자 - 이력서에 연락처, 희망연봉 게재 |
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| Contact/Inquiry | 이학철 / 컨설턴트 02-6281- 5016 kairoslee@nterway.com |
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