| :: Retail Trainer :: | |
| Company Introduction | 외국계 럭셔리 브랜드 |
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| Job Description | • To collaborate with WW Training Department and ensure the training is coherent and consistent within their Region • To support the organization, the yearly training Calendar for their Region in accordance to local needs and WW Training Department guidelines and build annual training program and prepare teaching plans • To collaborate with their direct report and support any local training adaptation needed in line with local cultural difference and local needs whilst respecting Brand Global guidelines • To organize and deliver classroom Immersion program for newly hired retail employees following WW Training Department guidelines ensuring new hires are trained. • In charge of the coaching for their Region to guarantee the achievement of Service Excellence in the stores by regular training and in the filed coaching of Service Values. selling techniques & Client journey • To organize classroom, digital training to develop skills necessary to the sales team in their Region • The ability to adapt to different level of understanding and ability of participants by identifying and evaluating strengths and weaknesses and deal with challenging situation with a positive and solution finding approach • Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior and periodically evaluate ongoing programs to ensure they reflect local specificities • Follow-up on mystery shopping results and support the service evaluation and improvement needed • Evaluate and review local-specific training materials and tools, updating as appropriate to ensure maximum effectiveness • Collect feedback from Store manager /Retail team to identify the training needs and suggest improvements • Stay abreast of the new trends and tools in employee development and competitors • Supervise the proper deployment of the training related materials. |
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| Job Requirement | Qualification • At least 5 years of experience as a trainer in a luxury fashion or retail industry. • At least 1 year of field coaching experience is mandatory • Minimum of 1 year of retail and stores experience is preferred Knowledge (including general and job specific knowledge) • In depth understanding of luxury fashion, client experience and selling skills are mandatory Skills (including technical and people skills) • The ability to work in a team, to show flexibility, courteous manners and project a positive attitude is required • Excellent understanding of adult Learning and blended learning is required • Ability to present information to a variety of audiences through excellent presentation skills and facilitating skills • Ability to find cause of service problems and offer proper solution • Good digital and computer skills are required and adequate knowledge of learning management software • Excellent organization skills and the ability to do multi-task is required • Good in English is mandatory |
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| Location | 서울 | Degree Level | 대졸이상 |
| Career Level | [차장급][대리급] | ||
| No. of Recruitment | 1 | ||
| Salary | 협의 | ||
| Required Document | 워드파일의 영문이력서 | ||
| Others | - 원서 마감후 1차(서류) 합격자에 한하여 개별연락 - 해외여행에 결격 사유가 없는 자 - 이력서에 연락처, 희망연봉 게재 |
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| Contact/Inquiry | 박지수 / 컨설턴트 02-6281- 5059 suepark@nterway.com |
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