| :: Customer Service Specialist :: | |
| Company Introduction | 해외 유명 패션 브랜드 한국 전개 기업 [외국계] |
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| Job Description | Customer Support: • Provide front-line support to resolve customer inquiries and complaints within predefined standards and KPIs. • Collaborate with call center teams and store staff to address escalated customer issues quickly and effectively. • Manage communication between the CS team and 3PL warehouses to ensure accurate and timely returns processing. • Support the management of customer complaints, returns, and repairs to ensure a seamless customer experience. Operational Support: • Assist in monitoring service provider performance, including data collection, KPI tracking, and report generation. • Support the in-house CS team with repair and quality control processes as needed. • Participate in budget forecasting (OPEX, CAPEX) on a quarterly and yearly basis. • Provide OJT on daily offline CS operations during the onboarding of dispatched staff. Process Improvement: • Identify opportunities to improve customer service processes and reduce response times. • Support initiatives to enhance customer satisfaction and streamline service operations. Collaboration and Communication: • Work closely with E-commerce, QA, and Sales teams to ensure alignment on customer service strategies. • Assist in training new CS team members and provide ongoing support to colleagues. |
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| Job Requirement | • 2-3 years of experience in customer service or related fields. • Bachelor’s degree in a related field (e.g., Business, Communications, Customer Service Management). • Strong communication and interpersonal skills. • Ability to handle high-stress situations and multitask effectively. • Proficiency in IT and e-commerce platforms. • Excellent organizational and problem-solving abilities. • Good understanding of both online and offline customer service operations. |
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| Location | 서울 | Degree Level | 대졸이상 |
| Career Level | [사원급] | ||
| No. of Recruitment | 1 | ||
| Salary | 협의 | ||
| Required Document | 영어 이력서 | ||
| Others | - 원서 마감후 1차(서류) 합격자에 한하여 개별연락 - 해외여행에 결격 사유가 없는 자 - 이력서에 연락처, 희망연봉 게재 |
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| Contact/Inquiry | 남정아 / 이사 02-6281- 5009 janam@nterway.com |
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