| :: Sr.CS Manager(차부장급) :: | |
| Company Introduction | 글로벌 수입자동차 |
|---|---|
| Job Description | - Resolve customer complaints on problems/ issues related to all products and proactively identify best solutions for each customer to create company/ brand value. - Collect/ analyze call data from Customer Call Center (CCC) and Roadside Assistance (RSA) on a regular basis to drive performance improvements and to ensure customer satisfaction. - Create customer complaint case reports to assist in field-based issue resolution by effectively working with dealer CR managers, Product Support team, and HQ. - Develop brand's Customer Relationship policy, program and guideline for dealers. - Support dealers with the unsatisfied customers with providing courtesy car, financial and technical support etc. |
||
|---|---|---|---|
| Job Requirement | - 10+ years’ experiences in automotive after sales function is required - 5+ years’ experience in Customer Relationship within automotive industry is preferred - Excellent communication skill with dissatisfied customers is required - Solid understanding government regulations/ policies on customer protection and product liability law system is required - Good technical understanding of products is preferred - Medium level of presentation and training skills are preferred - Leadership skills, including the ability to inspire, motivate, and guide team members are required - Proficient in MS Powerpointis preferred - Advanced level of English and Korean is required - Bachelor’s degree in Business Administration or comparable education is required |
||
| Location | 서울 | Degree Level | 대졸이상 |
| Career Level | [부장급][차장급] | ||
| No. of Recruitment | 1 | ||
| Salary | 업계최고대우 | ||
| Required Document | 영어 이력서 | ||
| Others | - 원서 마감후 1차(서류) 합격자에 한하여 개별연락 - 해외여행에 결격 사유가 없는 자 - 이력서에 연락처, 희망연봉 게재 |
||
| Contact/Inquiry | 남정아 / 이사 02-6281- 5009 janam@nterway.com |
|---|
