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※ This position opening has been closed If you have any inquiry, please contact the consultant directly for more information. |
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| :: Customer Service Supervisor (과장급) :: | |
| Company Introduction | 외국계 유명 Jewelry 회사 |
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| Job Description | After Sales Service Management - Actively participate in Customer Service process updates and improvements for better client experiences in boutiques - Control After Sales Service workflow so that customer’s commitments are met and up to date job status is accurately documented - Coordinate & communicate with technical service provider and boutiques - Work in accordance with company practices and procedures and generally accepted business and technical standards - Managing parts as required for both repair shop and field service - Complete reports and other tasks/assignments as required - Communicate to make workflow smooth with the related parties (HQ, AP, BTQs, Vendors etc.) - Communicate and follow up the legal documents with the government agency - Identify training & coaching needs through boutique visits when necessary Management of Korea Customer Service Center - Management of external partner, KCSC(Korea Customer Service Center) to meet the service standards - Review the monthly report and provide correct guidelines and feedback to ensure the quality of service, to clients and boutiques - Provide relevant training for better client service and maintaining excellent service level - Follow up open cases with clients and related teams to ensure cases close in timely manner - Take actions on VOC performance and client feedback/complaints to improve client service - Drive continuous improvement for customer experience - Lead KCSC projects in line with APAC and HQ |
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| Job Requirement | Relevant Experience and Training • Degree holder /Diploma • Minimum 4 years’ experience in client service, call center, retail or retail management area with successful track record, preferably gained from high end luxury retail industry Relevant Knowledge, Skills, Abilities • Good command of written and spoken English (Preferred) • Strong passion client service excellence • Ability to handle call objectively, when speaking with clients who may be irate; ability to handle client • Knowledge of Client Relationship management, e-mail response • Organized and work independently with minimal supervision • Excellent interpersonal skills • Strong problem-solving skills • Possess warm and elegant voice |
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| Location | 서울 | Degree Level | 대졸이상 |
| Career Level | [차장급][과장급] | ||
| No. of Recruitment | 1 | ||
| Salary | 협의 | ||
| Required Document | 영문이력서 | ||
| Others | - 원서 마감후 1차(서류) 합격자에 한하여 개별연락 - 제출된 서류는 일체 반환하지 않습니다. - 해외여행에 결격 사유가 없는 자 - 이력서에 연락처, 희망연봉 게재 |
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| Contact/Inquiry | 박지수 / 컨설턴트 02-6281- 5059 suepark@nterway.com |
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